Terms & Conditions of Sale

Sales Advice 

If you have ordered a product on-line without pre-sales advice you have therefore made a judgement that the product is suitable for your requirement. Our website provides as much information as possible to help you make a sensible buying decision. Based upon the information provided we will not be responsible for the suitability issues of any product, including performance, sound levels, colour, dimensions etc.


Pre-sales advice is available via telephone, email or fax. We will do our very best to advise you on the correct product for your particular application based upon the information you provide. You must be acknowledged that we can not always provide the definitive solution to certain situations and applications as there are certain variables that we can not fully appreciate. It will be your decision based upon our advice and information whether verbal or written to decide if the product is suitable for your particular use


Notes on advertised extraction rates

Compressor dehumidifiers work on the principle of moisture condensing on a cold refrigerant pipe inside the unit. As a result, compressor dehumidifiers work well in very warm conditions, but as the temperature falls so their effectiveness drops off dramatically. All compressor driven units are rated in test conditions of 80% humidity and, critically, 30 degrees centigrade temperature.
A three degree drop in temperature to 27 degrees results in up to a 50% loss of performance with Compressor units. At 21 degrees centigrade (which is room temperature) a compressor unit will tend to extract around 30% of its theoretical maximum. Below 15 degrees centigrade most compressor units extract about a tenth of their theoretical maximum and in cooler temperatures below eight degrees extraction rates reduce even further.
Therefore a compressor unit rated at 20 litres per day extraction will extract up to 5 litres in a normal domestic environment; a unit rated at 18 litres will extract up to 4.5 litres and a 10 litre will extract up to 2.5 litres.

AirControl Systems is not responsible for the amount of extraction that will be achieved as this will vary with conditions in which the appliance is used.



You may order products displayed on this web site by telephoning AirControl Systems or via our website or by emailing a purchase order. For same day dispatch all orders must be received prior to 1pm on a normal working day. Orders received after this time will be dispatched the next working day.


After receiving your order and in the unlikely event that the item is ordered is out of stock we will notify you immediately of the our earliest dispatch date. If this is unacceptable you may cancel your order and a full refund will immediately be made.


You can pay by the majority of major credit / debit cards including PayPal using the secure SagePay checkout system. You may also pay by Bank Transfer. Please Note: We no longer accept cheques as a payment method.


Should you place an order via telephone we will debit money from your account within one working day from order date.

AirControl Systems cannot guarantee delivery times but it aims to deliver within the advised specified when placing your order. If the goods are not delivered within the specified delivery time then please contact us by telephone or e-mail.



Delivery is normally included on advertised products within mainland UK unless otherwise stated.


Please Note:  Additional shipping costs may apply to the Highlands & Islands and across water. In addition delivery times may be 2/3 days depending on destination. Please contact us on 01225 436236 for information regarding delivery costs to these areas.


When you place your order you must notify AirControl Systems of any special delivery instructions that are required. Please ensure that adequate facilities are available at the place of delivery in order that the delivery driver can carry out prompt and safe unloading.


Deliveries are made by a driver only and therefore his responsibility is to solely to offload at ground level. Prior to receiving your goods you will be notified of a delivery day. Standard delivery is normally any time during a normal working day. However we can provide a timed delivery at additional cost and this can be advised at the time of purchase.


Certain deliveries are made directly by our distributors; this information will be supplied to you at the time of ordering along with the relevant contact details.


On Receipt of Item(s)

On receipt please inspect the goods carefully for damage as AirControl Systems is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises AirControl Systems of such within two working days from the date of delivery. You now have 14 working days to examine the item(s) to ensure the item(s) are as you expected. Use of the item(s) can render the item(s) as second hand and therefore a charge may be made and deducted from the amount refunded.



AirControl Systems is not responsible for the installation of any product.


Availability of Goods


All orders are subject to product availability. If the product you have ordered is not available from stock, you will be contacted by e-mail or telephone and will have the option either to wait until the item is available or to cancel your order.



Returning items:

If you wish to return item(s) for whatever reason within 14 working days of delivery, you may do so providing the item(s) are unused and in their original packaging (not applicable to Business customers). It will be your responsibility to return any item(s) at your cost. It is advisable to ensure that the returned items are fully insured against loss or damage during transportation back to us.


Once the item(s) have been received they will be inspected to ensure the item(s) are fit for resale and you will be credited in full including any original delivery charge. Please be aware that prior to returning the goods you must advise us in writing by email to sales@aircontrol-systems.co.uk .  Before returning any item you must also contact us by telephone on 01225 436236 for instructions on how to return the goods. We will not accepts returns if the packaging is marked or damaged (other than by the courier company).


Faulty Items

If an item is suspected as faulty within the first 28-day period from date of delivery we will pay for defective/damaged returns.  Please contact us by telephone or email and we will arrange for the collection. Once the item(s) has been returned to us it will be examined. Should the returned item(s) prove to be without fault then a charge of £20 will be made along with the cost of collection and returning the item(s) to you. Your statutory rights are not affected.


Non UK Sales: The unit is covered by a 1-year warranty. The Vendor reserves the right to decide where warranty repairs are to be carried out.


Prices & Payment 

All prices are inclusive of VAT at the current rate.


Unless otherwise stated the goods shall not become the property of the buyer until the purchase price of the goods has been paid in full.

All prices and products quoted are subject to alteration or withdrawal from time to time without notice.

All deliveries are to be made within the mainland UK only unless stated otherwise.


Guarantee and warranties  

All Ebac commercial dehumidifiers are covered under a 1 year warranty for both UK and exported products.

The manufacturer EIPL shall be responsible for honouring this warranty. You must acknowledge that AirControl Systems are not the manufacturer of the Goods. We will however endeavour to transfer to you the benefit of any warranty or guarantee given by the manufacturer or supplier of the goods.

 EIPL agrees to repair or (at the Vendor's option) replace any Goods which prove to be of unsatisfactory quality at
the date of delivery provided that as a condition to any claim for repair or replacement, such claim must be made by the Purchaser within twelve months of the date of delivery as aforesaid. EIPL reserves the right to decide where warranty repairs are to be carried out.


AirControl shall be liable to the Buyer for any loss or damage howsoever caused whether or indirect consequential or otherwise, suffered by the Buyer or a third party. 

Important Information Regarding Maintenance.

Products such as Dehumidifiers do require a certain amount of attention from time to time. Please follow the manufacturer’s recommendations for cleaning or servicing. Failure to maintain the dehumidifier in a good condition can affect performance, cause premature component failure and importantly may invalidate your warranty.



All copyright, design rights and all other intellectual property rights in and to this Web Site and its content belong to AirControl Systems and any use of such rights is solely on the basis of these terms and conditions.


This contract shall be construed in accordance with English law. None of these conditions affect your statutory rights.